Empowers experts. Captures institutional knowledge. Drives corporate IQ.
Kayvium gets smarter with use.
Zero technical debt.
Kayvium is a service that lets your subject matter experts describe the applications they need in structured and unstructured text, using language you understand, in your terms. Kayvium generates the working application, captures the institutional knowledge that flows through it, and measures how well your organization actually uses that knowledge — its corporate IQ.
Zero technical debt — because Kayvium regenerates the application from your intent every time, using the best tools available. No legacy code piles up. Nothing drifts. Nothing ages. When the models below improve or your requirements evolve, Kayvium re-compiles cleanly — no legacy code to maintain, no workarounds to unwind, no backlog to work off. Your document is the source of truth; the running code always matches it.
The more your team uses Kayvium, the sharper the applications, the memory, and the measurement become. It fits above the AI tools you already use — Claude, GPT, Gemini, Llama, Qwen, DeepSeek, Copilot — with no rip-and-replace, no re-platforming, and no new stack to learn.
Soar up to 100x above the Knowledge Plane.
The Knowledge Plane is becoming the new corporate productivity interaction surface — the place where SMEs, empowered at up to 100x, inject knowledge, and where every user draws on Institutional Knowledge that gets smarter with each use.
For enterprises whose value depends on expert judgment — asset-intensive operations, regulated industries, multi-department organizations — who need to capture and reuse that judgment without waiting on IT, Kayvium is a service that turns a subject matter expert's plain-language description into a governed, working application. It delivers this by compiling structured intent directly into software, verified continuously against two standing tests — Holograph and Coherence — and by keeping the source document and the running application in permanent sync. Unlike a model subscription, a custom build, or a document-management tool, Kayvium sits above whichever AI models you already use, carries no re-platforming cost, and gets smarter — measurably, as corporate IQ — every time your organization uses it.
Every enterprise wants this now: a governed way to turn what its people know into working software, without losing control of the knowledge or getting locked to a vendor. Nobody delivers it the way Kayvium does — as a sovereign, model-neutral layer that sits above whatever you already run, measurably compounds with use, and requires nothing to be ripped out to start.
How well your organization uses what it already knows — not what it has stored, what it actually applies.
The governed system that captures, structures, and compounds that knowledge over time.
Applications that automate expert thinking.
Your experts hold judgment that never fits in a manual. Kayvium lets them describe what an application should do and decide — in plain language, structured and unstructured — and generates the working system. No project delays. No development schedule. No handoff to IT. Nothing in your existing environment needs to change.
Float like a butterfly.
Sting like a SME.
Your competitive advantage is judgment, not APIs, frameworks, or code. Kayvium keeps you above the technical implementation while your expertise becomes an enterprise-grade application below it. What you describe becomes a single governed document — the Application Intention Document, or AID.
Define as much of the application as you can, in plain text. Where your description leaves a gap, Kayvium fills it using established industry norms — flagged clearly, so you always know what it added. Don't recognize a term or a step Kayvium is asking about? Ask. Walk through any part of your AID and Kayvium explains it in plain language, right where you're stuck.
Because everything compiles from the same governed document, these stay synchronized instead of drifting apart:
The Knowledge Plane is the surface where people actually work — describing intent, reviewing an AID, approving a workflow. Everything technical happens beneath it, automatically.
No version management
No re-platforming
No vendor lock-in
Always an accurate record
No drift over time
No stale documentation
The Knowledge Plane doesn't float free — it sits directly on top of your Corporate Institutional Knowledge. Every AID you write draws from that foundation and adds back to it. See how that compounds →
Applications become the execution layer. Institutional Knowledge becomes the interface.
Three promises. One sovereign memory.
Above the architecture, above the models, above the vendors — Kayvium delivers three concrete promises. Two are enforced as standing conformance tests, verified continuously against your data — Holograph and Coherence. The third, Intent Editor, is the capability itself: the structured way you author and revise the AID. Together they are what makes any AI model enterprise-ready.
Nothing about what you described gets lost, duplicated, or quietly changed as it is turned into a working system — even years later, after the AI models underneath have been swapped out more than once. Fidelity, tested continuously.
The system stays grounded in how your organization actually operates today — not how it worked when it was first documented. Coherence re-scores continuously as your reality itself moves, and flags where an expert should look before you trust the output.
Say what outcome you want in plain language, and Kayvium compiles it directly into a governed application — full role-specific screens, cross-team workflow, wired into your knowledge and access controls. Intent Editor is also the structured view of your AID itself: an authorized user can open any block and edit it directly, and the application recompiles to match. No separate development cycle.
Intent and implementation are separable layers — and they should be governed separately. The models below change every few months. What you actually described wanting stays the same. Kayvium is the layer between the two.
— Kayvium Technical Paper KIS-TP-2026-023
Every hand-off loses something.
Conventional software delivery asks an expert to translate what they know into someone else's language before it can become working software — a requirements document, a design, code. Every translation introduces delay, ambiguity, cost, and technical debt. The expert's own judgment is not what ends up governing the system; a chain of secondhand interpretations of it is.
The conventional translation chain — value and fidelity are lost at every hand-off.
Kayvium removes the translation layer rather than accelerating it. The specification an SME writes — the AID — is not converted into a separate design and then separate code that people subsequently maintain by hand. It is compiled, deterministically, directly into the application.
Because the specification stays the authoritative source, changes are localized to the affected part of it. There is no drift between documentation, code, policy, and training, because there was never a second copy of the truth to drift from. This is the mechanism behind zero technical debt — not a promise, a consequence of where the source of truth lives.
| Conventional AI Coding | Kayvium |
|---|---|
| Generates code | Compiles governed intent |
| Developers remain the translation layer | SMEs express intent directly |
| Documentation drifts | Single governed source |
| Training maintained separately | Training compiled automatically |
| Technology refresh requires rework | Recompiled from the AID |
| Knowledge leaves with people | Knowledge accumulates |
The old discovery question doesn't survive this.
Software discovery has run on the same question for decades: "Which module do you need?" That question assumes the answer is a feature to buy. Kayvium starts from a different one: "What outcome do you want?" — because the answer is a specification to write, not a shelf to shop.
| The Old Question | The New Question |
|---|---|
| Which module handles approvals? | What decision are you trying to speed up? |
| Does it integrate with our stack? | What does success look like in 90 days? |
| How many seats do we need? | Whose judgment are we trying to capture? |
| What's on your product roadmap? | What's broken in how work moves today? |
Practical. Non-disruptive. Ready to work with what you already have.
Persistent Memory
Your organization's knowledge graphs, policies, expert judgment, and decision history persist across sessions — instead of resetting every time someone opens a chat window.
Enterprise Understanding
Kayvium models your assets, processes, regulations, risks, projects, and people as structured knowledge — so the model reasons about your business, not just your documents.
Model Neutrality
You are not locked into any model, vendor, or open-source project. Route coding, planning, multimodal, cost-sensitive, and air-gapped work to whichever model is genuinely best for the task — Claude, GPT, Gemini, Llama, Qwen, DeepSeek, Copilot — without re-platforming.
Governance Built In
Every byte runs through the Kayvium Data Plane — the governed layer beneath your Knowledge Plane where core records live, always kept current by headless MDM (master data management), with no separate admin console to run. Layer on role- and attribute-based access control, audit trails, approval workflows, and compliance mapping, and regulated teams can adopt AI with confidence — aligned with the NIST AI Risk Management Framework (NIST AI RMF).
Always Current Knowledge
Continuous ingestion from Teams, SharePoint, GitHub, Confluence, email, databases, and line-of-business systems keeps answers grounded in what is true today — not last quarter's snapshot.
Specialist Teams, Not One Assistant
Kayvium orchestrates multiple purpose-built AI specialists — reliability, safety, scheduling, code review, planning — working together on a single task, each free to use whichever model best fits its role.
Know When To Trust The Answer
Every response can carry an evidence score, a source list, a knowledge-coverage assessment, and a flag for when the question needs a human expert — not just a confident-sounding reply.
Describe It, Don't Build It
The Intent Editor lets a business owner describe the outcome they want in plain language. Kayvium compiles it into a working, governed application — full role-specific screens, cross-team workflow — with no separate development cycle.
You describe. Kayvium delivers. The models below keep changing.
The AI models you read about every week — Claude, GPT, Gemini, Llama, Qwen, DeepSeek, Copilot — are not what you are actually buying. They are implementation. They will keep changing. What you actually want is for your business to do something: approve requests faster, catch a risk before it becomes a problem, know what your most experienced people already know.
Kayvium is built entirely around that distinction. You tell Kayvium what you want. Kayvium figures out how to get it done using whichever combination of models is best today — and when that changes next year, Kayvium absorbs the change for you, invisibly, without you having to rebuild anything.
For organizations already standardizing on Microsoft 365 and Copilot, Kayvium sits above that stack — the Knowledge Plane that turns Copilot into an enterprise-grade experience, badged clearly as "Powered by Kayvium" inside the tools your teams already use.
Concrete, governed answers — where the work actually happens.
Four settings where the difference between raw AI and a calm, governed service becomes immediately visible.
Asset-Intensive Operations
Asking a model about a piece of equipment returns an answer grounded in its actual maintenance history, current regulatory status, and the engineers who know it best — not a generic guess drawn from a public data set.
- Live maintenance record
- Current regulatory position
- Linked SME expertise
- Evidence score attached
Regulated Decision-Making
Every recommendation carries a source trail and an evidence score, so compliance and audit teams can see exactly why the system said what it said — turning AI adoption into something legal and audit can sign off on.
- Source list per answer
- Evidence score visible
- Complete audit trail
- Aligned with NIST AI RMF
Workforce Transitions
Roughly 30 million Americans and 2.7 million Canadians are set to reach retirement age this decade, and in much of Europe, workers over 55 will soon make up a third or more of the entire workforce. When an expert retires or moves on, the judgment behind their decisions stays queryable and reusable — captured in Corporate Memory — instead of walking out the door with them.
- Tacit knowledge preserved
- Decision rationale retained
- Cross-generational queryability
- Reduced continuity risk
Multi-Department Knowledge
A question that spans engineering, finance, and legal draws on all three domains coherently — because Kayvium models the relationships between them, not just the isolated documents in each silo.
- Cross-domain reasoning
- Relationship-aware retrieval
- Silo-transcending answers
- Multi-agent specialists
Corporate Memory that gets sharper every time you use it.
Corporate Memory is everything Kayvium does with what your organization knows — not a generic knowledge base, but a governed system that captures, structures, and compounds it. Every application Kayvium generates draws on it and feeds its use back into the record. Over time Corporate Memory becomes measurable across four dimensions — what it knows, how well it uses what it knows, how quickly it learns, and how well it holds up when things go wrong. When performance drifts past a threshold, Kayvium acts.
The Knowledge Plane your team works in sits directly on Corporate Memory. Everything measured here is what that plane draws from — and adds back to.
From novice to expert, one transformation at a time.
The same gaps Kayvium fills when you build an application are the gaps it can teach you to close yourself. The Kayvium Curriculum Hub is the built-in learning system that does this — it turns what you don't yet know into a personalized learning plan, grounded in real industry norms, not a generic course library, so your own capability compounds the same way your applications do.
Describe What You Know
Define as much of the application as you can, in plain text. Where your description leaves a gap, Kayvium fills it using established industry norms — flagged clearly, so you always know what it added.
Explain This To Me
Don't recognize a term, a workflow stage, or a compliance requirement Kayvium is asking about? Ask. Kayvium walks you through any part of your AID in plain language, right where you're stuck.
Your Learning Path
Every gap you hit becomes an input. Kayvium Curriculum Hub turns your specific gaps into a learning plan grounded in industry norms for your role and domain — not a generic course library.
Self-Paced, Not Scheduled
No fixed calendar, no cohort to keep pace with. Move at the speed and depth that fits how you actually learn — pause, skip ahead, or go deep on one topic before moving on.
Prove It, Get Accredited
Test what you've learned. Score well enough, and you're accredited — a credential tied to demonstrated competency, not time spent in a seat. This is a corporate accreditation, scoped to how your organization works — not a portable industry certification.
Novice To Expert, One Step At A Time
Capability grows the same way corporate IQ does — incrementally, validated, and remembered. Every accreditation becomes part of your organization's institutional record, not a credential you carry to a competitor or another employer.
The advantage is moving from which model you pick to how well you use what you know.
As open-source models close the gap with commercial frontier models, the competitive advantage in enterprise AI is shifting. It is moving away from "which model do we use" and toward "how well do we capture, govern, and reuse our own organizational knowledge."
That second capability does not expire when a new model ships. It compounds. Every improvement anywhere in the AI ecosystem is a capability Kayvium can absorb on your behalf. Your exposure to industry churn approaches zero — while your exposure to industry progress remains fully intact.
This is what Kayvium builds: your Corporate Memory — sovereign, model-agnostic, and governed — that gets more valuable every time your organization uses it, regardless of which AI vendor is winning the benchmark race this quarter.
Four structural moats. None of them expire.
Most software depreciates the moment it ships. These four properties work the other way — each one gets more valuable with time and use, not less.
Sovereignty
Your knowledge never has to leave your control to be useful. The AID and the knowledge compiled from it can run on infrastructure you operate — on-premises, in a sovereign cloud, or fully air-gapped — instead of being sent to a third party's servers or absorbed into a vendor's training pipeline.
Accumulation
Every application built on Kayvium leaves something behind besides the application itself. The specification remains after the project ships — reusable by the next application, the next domain, the next person who needs the same institutional knowledge. Your knowledge base compounds instead of resetting with each project.
Substrate Independence
Model neutrality by design: intent survives changing AI models and infrastructure because applications are recompiled, not re-platformed. When a better model arrives — proprietary, vendor, or open-source — your specification doesn't need to be rewritten. It just compiles against something better. The same independence extends to the knowledge itself — optimized across business and scientific domains alike, not tuned to one narrow vertical.
Deep IP
Kayvium's architecture — the AID compiler, the Holograph and Coherence tests — was built over years, well before large language models existed. That head start is the moat: competitors bolting AI onto generic tools are building on someone else's foundation. Kayvium built its own.
Three questions we hear every time.
Years in the making. AI made the promise deliverable.
Kayvium is built by Bain McKay, CEO and Chief Scientist, who has been developing the underlying knowledge architecture, governance model, and Intent Editor for years — well before large language models existed. Headquartered in Ottawa, Ontario, with R&D based in Alberta.
Recent advances in AI account for roughly 20% of what Kayvium does today. That 20% was the missing piece. It is what finally makes it possible to deliver on Kayvium's founding promise — empowering subject matter experts and building corporate IQ — at the speed and fidelity the underlying architecture was always designed for.
In other words: the AI made the last mile possible. It did not create the road.
David Keys
David has over 30 years of international legal, business development and management experience. Formerly, Chief Operating Officer of Buystream Inc., PageCloud Inc., InventionShare Inc. and Vice President, Corporate Development and General Counsel, Fulcrum Technologies Inc. (now Open Text). David began his technology career at Cognos Inc. as Corporate Counsel, where he met Bain McKay. David holds a law degree, an MBA and a bachelor's degree.
Scott Rowan
With more than 30 years of industry experience, Scott has amassed a wealth of knowledge across the contact center space. Professionally, Scott has worked at Cyara for more than 9 years and currently serves as a Senior Account Executive. Prior to Cyara, Scott worked in contact center sales at Cisco, Genesys, and Verizon Enterprise Solutions. His extensive experience has made him an expert in the contact center technologies. With his expertise, Scott is able to truly help his customers through the nuances of cloud migration, the importance of AI and chatbots, and much more.
Victor Nishi
Vic has dedicated much of his 30-year career to helping people turn information and data into usable, productive knowledge in support of decision making. He began his career as an environmental policy analyst before pivoting to information management as a partner at Resource Futures International, where he developed environmental information systems for government and non-governmental organizations around the world. He shifted his focus to product development with a couple of local startups (Crossdraw and XStream Software) before joining Kayvium.
Gina Jeneroux
Gina's career spans more than 30 years in the finance, talent and learning industries, including five years as Chief Learning Officer at BMO Financial Group. Gina has developed deep expertise in business leadership, human-centered design, and predicting and developing skills for the future. She has a proven track record of driving strategies and solutions that make an impact, and she has led her teams to win more than 20 global awards. Today, Gina's focus is at the intersection of AI, skills and industry as a future work and skills strategist, thought leader, Chief Skills & Innovation Officer and Professor of Practice. Gina holds an MBA from Dalhousie University.
John Johnston
John Johnston is a skilled senior information technology management professional with a collaborative team leadership approach for establishing priorities and achieving objectives. He has 30+ years of management experience in both government (federal, provincial, and municipal) and academia (educator, senior technical and executive positions in universities and colleges). John has developed strategic plans in a number of areas which have resulted in the successful delivery and/or restructuring of programs and services. John holds a B Math and M Math (Computer Science) from the University of Waterloo.
Bill Munson
Bill is a veteran policy professional with a focus on cybersecurity and quantum readiness. He is innovative and committed, with broad experience in the interplay of information and ideas among industry and government. Bill has a multidisciplinary background and a strong commitment to Canada as a powerhouse of innovation and policy development.
Jim Robbins
Jim joined the RCAF as a Pilot Officer, and retired 23 years later as a Wing Commander. During that time, he held three technical classifications: Tech Tel, CELE, and AERE. During his military career Jim was on loan to the Flight Research Laboratory for 3 years and participated in an exchange to the Royal Air Force for 3 years. After retiring from the RCAF, Jim then spent the next 23 years at EWA Canada, where he held positions as Director of Engineering, Vice President, and finally, as President.
Renn Scott
Renn is a Product Design Leader, Senior Program Manager, and Inventor specializing in human-centered, inclusive, and accessible design. With an advanced education degree from the renowned Royal College of Art, she drives innovation across digital and physical ecosystems, including AI, wearables, medical tech, and enterprise platforms. A holder of 200+ patents and recognized as a top female innovator, Renn has led multidisciplinary design teams in healthcare, fintech, and sports tech, developing user-centered solutions that align business strategy with regulatory and accessibility standards. Through Daily Goods Design Labs, she consults on UX strategy, regulatory compliance, and product innovation for startups and Fortune 500s. A sought-after mentor and speaker, she is dedicated to advancing inclusive design and fostering the next generation of innovators.
Joanne Shoveller
A visionary education executive with over 30 years of transformational leadership across North America, Europe, and Asia, Joanne focuses on the intersection of technology and business — driving the integration of data with advanced programs like AI to optimize value creation. As President of International Business University and through executive roles at INSEAD, the University of Waterloo, and Ivey Business School, she has led institutional growth of up to 40% annually. An ICD.D-certified corporate director and Ivey EMBA graduate, Joanne is Co-Chair of AMTD Digital (Hong Kong) and Chair of World Media and Entertainment Group and as an advisor to Future Talent Council (Sweden) and Tokarev Foundation (Ukraine). Her expertise in strategic planning, stakeholder engagement, and revenue growth makes her a sought-after leader in institutional advancement and transformation.
Applications become the execution layer. Institutional Knowledge becomes the interface.
One architecture, four doors in — each grounded in the same reframe, spoken in the language of how you actually buy or sell.
Your Stack Becomes The Execution Layer
You've already deployed and sold an application stack your clients depend on. Kayvium doesn't replace it — it orchestrates it. What you've built keeps running, invoked by intent instead of ripped out and rebuilt. Nothing breaks.
Strictly Beneath Copilot
Kayvium stays strictly beneath Copilot's surface — invisible infrastructure, never a competing interface. The Knowledge Plane and Data Plane operate underneath, badged clearly as "Powered by Kayvium," inside the experience your customers already use.
Invoked By Intent, Not Disintermediated
Your software doesn't get bypassed — it gets called on, exactly when the intent calls for it. Kayvium routes to you; it doesn't route around you. Being the best tool for the job is what keeps you in the loop.
Application-Independence Is Anti-Lock-In
Because no single application owns your knowledge, no single vendor can hold it hostage. Application-independence isn't a feature here — it's the argument against lock-in itself, and the reason Sovereignty and Substrate Independence are moats, not marketing.
Proof in weeks. Full deployment in 90 days.
Three ways to begin — each designed to prove the layer works on your knowledge, in your environment, before you scale it.
Focused Pilot
A single business process or knowledge domain, proven in weeks. We prove Holograph and Coherence on your data, in your environment, against your criteria — before any wider rollout.
- Proof in weeks, not quarters
- One process, one domain
- Holograph & Coherence proven
- Wired to your existing systems
Sovereign Deployment
Full data sovereignty, including local-first deployment on open-weight models for air-gapped or regulated environments. Every capability of the cloud version — inside your own boundary.
- Local-first architecture
- Open-weight model support
- Air-gapped operation
- Regulated-industry ready
Complementary Layer
The Knowledge Plane that sits above your existing Microsoft, Google, or Anthropic investment — no rip-and-replace. Adds memory, governance, evidence, and the Intent Editor on top of what you already run.
- Sits above Copilot & Claude
- "Powered by Kayvium" badging
- Zero re-platforming
- Compounds on existing spend
The best way to test drive Kayvium is on your own data.
Tell us where you would start — a business process, a knowledge domain, a compliance pain point — and we will scope a focused pilot. Initial conversations are confidential, and the pilot runs on your data, in your environment, on your timeline.
Privacy Policy
In General Terms, Kayvium Corporation (“Kayvium” or “we”) is committed to maintaining the accuracy, security, and privacy of Personal Information in accordance with applicable legislation. This Kayvium Privacy Policy is a statement of principles and guidelines concerning the protection of the Personal Information of our customers, service providers, and other individuals (“you”). This Privacy Policy’s purpose is to codify this commitment and to comply with applicable privacy laws and associated rules governing how personal information is collected, used and disclosed. This Privacy Policy outlines the types of information we collect and receive, the circumstances in which we collect or receive it, and it explains the policies and procedures we have established for its storage, use and in certain circumstances sharing. Our privacy commitment includes ensuring the accuracy, confidentiality, and security of our users’ personal information and allowing our users to request access to, correction of, and deletion of, their personal information.
Your access to and use of Kayvium’s services is subject to the Kayvium Terms of Service (the “Terms”). Any capitalized terms used, but not defined in this Privacy Policy, have the meanings provided in the Terms.
Consent
BY SUBMITTING PERSONAL INFORMATION TO KAYVIUM OR ITS SERVICE PROVIDERS AND AGENTS, YOU AGREE THAT WE MAY COLLECT, USE, AND DISCLOSE SUCH PERSONAL INFORMATION IN ACCORDANCE WITH THIS PRIVACY POLICY AND AS PERMITTED OR REQUIRED BY LAW. Subject to legal and contractual requirements, you may refuse or withdraw your consent to certain of the identified purposes at any time by contacting Kayvium’s Chief Privacy Officer using the contact information provided below. If you refuse or withdraw your consent, we may not be able to provide you or continue to provide you with certain services or information which may be of value to you. If you provide Kayvium or our service providers and agents with personal information of another individual, you represent that you have all necessary authority and/or have obtained all necessary consents from such person to enable us to collect, use and disclose such personal information for the purposes set forth in this Privacy Policy. The following are examples of circumstances in which we may collect, use or disclose personal information without users’ knowledge or consent:
- when the collection, use or disclosure of personal information is permitted or required by law;
- in an emergency that threatens and individual’s life, health or personal security;
- when the personal information is available from a public source;
- when we require legal advice from a lawyer;
- for the purposes of collecting debt;
- to protect ourselves from fraud; or
- to investigate an anticipated breach of an agreement or a contravention of law.
How We Collect Personal Information?
We collect personal information about you from a variety of sources, including:
- directly from you, including without limitation, when you use or visit our websites or services, contact us, request information, register an account, administer your account, or participate in promotions;
- Input information or data into any of our Services, or post content on your Kayvium website;
- from our business partners;
- from third party sources; and
- automatically from devices that you use to connect to our website and apps.
What Personal Information do we collect?
We collect personal information to assist us in providing the Services and adapting and updating them to ensure we meet your needs. The types of Information that Kayvium may collect about you depends on how you use Kayvium’s service. Generally, we collect the following information:
- account/contact information: when you sign up for the Services and create or register an account, input information or data into any of our Services, post content on your Kayvium website, request information from us, participate in any promotions, contests, surveys, or other marketing events associated with Kayvium, sign up for newsletters, submit opinions or questions to us, contact us for support, or otherwise contact us via email, forms or other communication media, we collect information such as your name, email address, mailing address, phone number, gender;
- communications with Kayvium;
- payment information: Kayvium may collect payment information such as payment methods and associated contact information;
- third party services: if you link to or connect with third party services, or otherwise integrate third-party products and services with your Kayvium account, including without limitation Facebook and Google for example, they may send us information, all of which will be controlled by such third-party service provider and their relationship with you;
- usage information: we collect information about your interactions with the Services and the Kayvium application, such as visiting our websites, searches, engagement and location information in certain circumstances;
- log data: this information includes details about how you use the Services, IP addresses, access times, device information, pages you view before and after using the Services, links to third party applications, and hardware and software information;
- cookies: our site uses “cookies” which enables us to remember and process your requests on our service, it also enables us to understand and save your preferences. You can disable usage of cookies by adjusting the settings on your internet browser, which may also block cookies for any website you visit; and
- other sources: to the extent permitted by applicable law we may receive additional information about you, such as demographic data or fraud detection information and warnings, or other information about you from partner ad networks.
By choosing to create an account using a third-party service, you authorize us to collect information necessary to authenticate your account with the third-party service provider.
Information collected automatically through your use of the Services. As set out above, we collect information about how you use the Services and your actions on the Services, including IP addresses, what software and hardware you use (such as browser types, operating systems, ISPs, platform type, device type, mobile device identifiers such as make and model, mobile carrier) features of Kayvium used, Kayvium screens visited or used and associated dates and time stamps, links you click, whether you open messages sent to your account, and other statistics related to your usage of the Kayvium services. We may also use tools, including third-party tools, to collect analytics data. Some of this information is collected using “cookies” and other tracking technologies, such as web beacons, session replay scripts, and similar technologies (“tracking technologies”). We may also work with third party partners to employ tracking technologies.
If you would like to disable our use of tracking technologies in your account, please contact privacy@Kayvium.com. Please note that doing so may cause some Kayvium features to not function properly and could negatively affect your experience with the Kayvium service.
Aggregated and anonymized information
We may collect information by aggregating and anonymizing other information. The aggregation and anonymization process prevents the information from being reassociated or identified with any one customer account, user, or individual. We may use aggregated and anonymized information for a variety of statistical and analytical purposes.
How do we use the information we collect from you?
In general, Kayvium collects, uses, and discloses Personal Information about our clients and service providers in connection with certain services we make available to you. More specifically, we collect, use, and disclose your Personal Information for the following purposes:
- to verify and authenticate information;
- to register users;
- to provide the Services and operate the business;
- to respond to customer requests, concerns and complaints, including customer service requests;
- to administer accounts;
- to establish and manage customer relationships and provide notifications to you. This may include the sharing of Personal Information by and between Kayvium personnel and affiliated companies and partnerships for such purposes;
- to bill you for Kayvium’s services;
- to share Personal Information to and from third parties for the purpose of providing information about products and services. Such third parties may include other vendors of services and products;
- to consider whether Kayvium should establish a commercial relationship with customers, suppliers, and other third parties, including to evaluate credit standing and to match credit bureau or credit reporting agency information;
- to establish and maintain commercial relationships with clients, suppliers, and other third parties, including to issue invoices, administer accounts, collect and process payments, and to fulfill contractual obligations;
- to optimize experiences by performing analytics and conducting research;
- customizing experiences by ranking search results, or showing ads based on user history, preferences and searches;
- to understand and respond to client, supplier, and other third-party needs and preferences, including to contact and communicate with such parties and to conduct surveys, research and evaluations;
- to develop, enhance, market, sell or otherwise provide Kayvium products and services;
- to market, sell or otherwise provide products and services of third parties with whom Kayvium has a commercial relationship;
- to distribute information to individuals on our mail and e-mail lists, including via third party mailing houses and email service providers;
- to develop and manage our databases;
- to develop and manage Kayvium business and operations;
- to detect and protect Kayvium and other third parties against error, negligence, breach of contract, fraud, theft and other illegal activity, and to audit compliance with Kayvium policies and contractual obligations;
- to engage in business transactions, including the provision of products and services involving Kayvium;
- as permitted by, and to comply with, any legal or regulatory requirements or provisions;
- conducting investigations;
- resolving disputes and enforcing agreements and policies;
- for any legitimate business purpose, provided that the information is aggregated and anonymized; and
- for any other purpose to which you consent.
To whom do we disclose your Personal Information?
From time to time, Kayvium may disclose your Personal Information:
- internally, within the enterprise;
- to service providers, including an organization or individual retained by Kayvium to perform functions on its behalf, such as marketing, data processing, and document management and office services;
- to an organization or individual retained by Kayvium to evaluate your creditworthiness or to collect debts outstanding on an account;
- to a financial institution, on a confidential basis and solely in connection with the assignment of a right to receive payment, the provision of security or other financing arrangements; or
- to a person who, in the reasonable judgment of Kayvium, is providing or seeking the information as your agent;
- to any third party or parties, where you consent to such disclosure or where disclosure is required or permitted by law;
- with vendors we engage to help us gain insights and analytics into how the Services are used and how they might be improved (for example, we may use third-party data enrichment services to match Customer Information or other personally identifiable information we collect with publicly available database information to communicate more effectively with you);
- with third-party service providers who enable certain features or functionalities of the Services that you’ve requested (for example, connecting a third-party account to your Kayvium website);
- for any legitimate business purpose, provided that the information is aggregated and anonymized.
We won’t sell your Personal Information without your consent unless Kayvium or a business unit of Kayvium is acquired by or merged with another company and your Personal Information is included in the sale. In this event, we will transfer your Personal Information to that third party with the other business assets being transferred and will notify you by email or by putting a prominent notice on our website before information about you is transferred and becomes subject to a different privacy policy.
We may share user personal information with the third party service providers that we use in the provision of the Services, including but not limited to Google Analytics, each of which will have limited access to your information for the purposes of carrying out tasks on our behalf and each of which have their own rules and privacy policies in respect of the collection, use and disclosure of personal information. We encourage you to review these rules and policies.
Where do we store your Personal Information?
Your Personal Information is stored in secured locations and on servers located at the facilities of our service providers.
How do we protect your Personal Information?
To help protect the confidentiality of your Personal Information, Kayvium employs industry standard administrative and technological safeguards to protect your Personal Information. For instance, we operate secure data networks protected by industry standard firewall and password protection systems.
Managing Your Information
You have many choices to access the information we collect about you, and about how we use or disclose that information. This section details many of those choices, including how you can exercise rights with respect to your information (including any personally identifiable information), how you can opt out of the collection and use of certain types of information for certain purposes (such as marketing), and how you can use your browser or third-party tools to disable certain collection methods (such as cookies or tracking technologies).
Content you delete from your Kayvium site (including Content containing personal information) may be retained in archived or backed up copies to allow for disaster recovery. For instructions on how to permanently delete Content from your Kayvium account, please contact “privacy@Kayvium.com.” Please note that permanent deletion of website content will mean that you can never access that data or site again through Kayvium.
You may access, correct, amend, or delete Customer Information we have about you by logging into your account and navigating to your Account page. If you wish to cancel your account, you may do so through your Account page. If you do, personally identifiable information associated with your account will be deleted as soon as is reasonably practical or as required by applicable law. Please note that we may retain information that is otherwise deleted in anonymized and aggregated form, in archived or backed up copies as required pursuant to records retention obligations, or otherwise as required by law.
We may use some of the information we collect for marketing purposes, including to send you promotional communications about new Kayvium features, products, events, or other opportunities. If you wish to stop receiving these communications or to opt out of use of your information for these purposes, please contact: privacy@kayvium.com to opt out.
Privacy and our Website
Cookies – When an individual visitor accesses the Kayvium website, we may use a browser feature called a ‘cookie’ to collect information such as the type of Internet browser and operating system the visitor uses, the domain name of the website from which the visitor came, date and duration of the visit, number of visits, average time spent on our website, pages viewed, and number of cookies accumulated. A cookie is a small text file containing a unique identification number that identifies the visitor’s browser, but not necessarily the visitor, to our computers each time our website is visited. Unless a visitor specifically informs us (e.g. by registering for an event or sending us correspondence from the website), we will not know who the individual visitors are. In addition to the identified purposes described in our Privacy Policy, we may use this website information and share it with other organizations with whom we have a commercial relationship to measure the use of our website, to improve the functionality and content of the website and to facilitate usage by a visitor. Visitors can reset their browsers either to notify them when they have received a cookie or refuse to accept cookies. However, if a visitor refuses to accept cookies, he or she may not be able to use some of the features available on our website.
Online Communications – In order to provide our website visitors with a service or information, visitors may voluntarily submit Personal Information to us for purposes such as asking a question, obtaining information, reviewing or downloading a publication, participating in a seminar or other event, and participating in contests and surveys. If you are known to Kayvium as a registered user of an online service, we may combine and store Personal Information about your use of our website and the online information you have provided with certain other online and offline information we may have collected.
E-Mail Communications – Occasionally, we may send marketing or promotional email communications to you with information that may be useful, including information about the services of Kayvium and other third parties with whom we have a relationship. We will include instructions on how to unsubscribe and inform us of preferences if you decide you do not want to receive any future marketing or promotional emails from Kayvium.
Links – Our website may contain links to other websites which are provided as a convenience only. Visitors are advised that other third-party websites may have different privacy policies and practices than Kayvium, and Kayvium has no responsibility for such third-party websites.
Changes to the Privacy Policy
Kayvium reserves the right to modify or supplement this Privacy Policy at any time. If we make a change to this Privacy Policy, we will post such changes on our website and make such revised policy and changes available upon request to the Kayvium Chief Privacy Officer. However, Kayvium will obtain the necessary consents required under applicable privacy laws if it seeks to collect, use or disclose your Personal Information for purposes other than those to which consent has been obtained unless otherwise required or permitted by law.
Further Information
Kayvium has appointed our President in our Ottawa office as Chief Privacy Officer to oversee compliance with this Privacy Policy and applicable privacy laws. For information on Kayvium’s privacy practices, please contact privacy@Kayvium.com.
April 13, 2025